{"id":64089,"date":"2026-10-21T12:31:17","date_gmt":"2026-10-21T10:31:17","guid":{"rendered":"https:\/\/www.minicrm.hu\/help\/?p=64089"},"modified":"2026-10-21T12:45:02","modified_gmt":"2026-10-21T10:45:02","slug":"sincronizarea-emailurilor-din-outlook-si-gmail","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/help\/sincronizarea-emailurilor-din-outlook-si-gmail\/","title":{"rendered":"Sincronizarea emailurilor din Outlook \u0219i Gmail"},"content":{"rendered":"<p>Prin sincronizarea e-mailurilor, MiniCRM salveaz\u0103 automat pe cardul de oportunitate al fiec\u0103rui client coresponden\u021ba relevant\u0103 purtat\u0103 prin e-mail. Astfel, istoricul comunic\u0103rilor poate fi consultat direct \u00een MiniCRM, iar echipa ta poate urm\u0103ri mai u\u0219or interac\u021biunile cu clien\u021bii.<\/p>\n<p>Func\u021bionalitatea este disponibil\u0103 pentru conturile de e-mail <strong>Gmail (Google)<\/strong> \u0219i <strong>Outlook (Microsoft 365)<\/strong>.<\/p>\n<h2 data-pm-slice=\"1 1 []\">1. Ce beneficii ofer\u0103 conectarea contului de e-mail la MiniCRM?<\/h2>\n<p>MiniCRM ofer\u0103 dou\u0103 func\u021bionalit\u0103\u021bi distincte pentru gestionarea e-mailurilor.<\/p>\n<ul data-spread=\"false\">\n<li><a href=\"https:\/\/www.minicrm.ro\/help\/trimiterea-de-e-mailuri-din-propriul-cont-google-microsoft\/\"><strong>Trimiterea e-mailurilor din MiniCRM din propriul cont Gmail\/Outlook<\/strong><\/a><\/li>\n<\/ul>\n<p>Aceast\u0103 func\u021bionalitate permite trimiterea e-mailurilor direct din MiniCRM folosind propria adres\u0103 Gmail sau Outlook, \u00een locul adresei implicite de expediere MiniCRM. E-mailurile trimise astfel vor ap\u0103rea \u0219i \u00een folderul \u201eMesaje trimise\u201d din propria c\u0103su\u021b\u0103 po\u0219tal\u0103.<\/p>\n<ul data-spread=\"false\">\n<li><strong>Sincronizarea e-mailurilor<\/strong><\/li>\n<\/ul>\n<p>E-mailurile trimise \u0219i primite prin Gmail sau Outlook, care pot fi asociate clien\u021bilor, sunt salvate automat \u00een cardurile de oportunitate corespunz\u0103toare din MiniCRM.<\/p>\n<div class=\"alert alert-info\"><strong>Cele dou\u0103 func\u021bionalit\u0103\u021bi pot fi configurate independent.<\/strong> Dac\u0103 dore\u0219ti doar s\u0103 ai acces la istoricul coresponden\u021bei \u00een MiniCRM, nu este necesar s\u0103 activezi trimiterea e-mailurilor prin propriul cont.<\/div>\n<div><\/div>\n<div class=\"alert alert-danger\">Sincronizarea se configureaz\u0103 <strong>separat pentru fiecare utilizator<\/strong>, astfel c\u0103, fiecare utilizator trebuie s\u0103 \u00ee\u0219i conecteze <strong>propriul cont<\/strong> de e-mail. Func\u021bionalitatea <strong>nu permite sincronizarea conturilor de e-mail comune sau a celor la care utilizatorii au acces prin delegare<\/strong>.<\/div>\n<div><\/div>\n<h2>2. Configurarea sincroniz\u0103rii e-mailurilor<\/h2>\n<div>\n<div>\n<p>\u00ce\u021bi po\u021bi conecta contul de Gmail sau Outlook direct din profilul t\u0103u de utilizator din MiniCRM.<\/p>\n<ol start=\"1\">\n<li>Acceseaz\u0103 propriul profil de utilizator.<\/li>\n<li>Deschide tabul <strong>Num\u0103rul de telefon \u0219i adresa de email<\/strong>.<\/li>\n<li>Deruleaz\u0103 p\u00e2n\u0103 la sec\u021biunea <strong><span class=\"typography_m597RA3xrWqL4XWwwiCa\">Email sync<\/span><\/strong>.<\/li>\n<li>Selecteaz\u0103 contul pe care dore\u0219ti s\u0103 \u00eel folose\u0219ti: <strong>Gmail<\/strong> sau <strong>Outlook<\/strong>.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-64077\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.51.48-scaled.png\" alt=\"\" width=\"2560\" height=\"1248\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.51.48-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.51.48-300x146.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.51.48-1024x499.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.51.48-768x374.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.51.48-1536x749.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.51.48-2048x998.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div class=\"alert alert-info\"><strong>Important: Conectarea se poate face doar din propriul cont de utilizator. Nu po\u021bi conecta la contul t\u0103u MiniCRM c\u0103su\u021ba de e-mail a unui alt coleg.<\/strong><\/div>\n<h2>3. Sincronizarea e-mailurilor cu Gmail<\/h2>\n<p>Urm\u00e2nd pa\u0219ii de mai sus, l\u00e2ng\u0103 <strong>Permite<\/strong>, apas\u0103 pe <strong>Gmail<\/strong>.<\/p>\n<p>Aten\u021bie! Sistemul te va avertiza c\u0103: <strong>Prin activarea sincroniz\u0103rii Gmail, MiniCRM va accesa e-mailurile dvs. primite \u0219i trimise pentru a le \u00eenregistra automat \u00een proiectul corespunz\u0103tor.<\/strong><\/p>\n<p>Bifeaz\u0103 &#8220;Am \u00een\u021beles \u0219i accept condi\u021biile de mai sus.&#8221;.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-64079\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.54.34-scaled.png\" alt=\"\" width=\"2560\" height=\"1249\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.54.34-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.54.34-300x146.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.54.34-1024x499.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.54.34-768x375.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.54.34-1536x749.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.54.34-2048x999.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div>\n<p data-pm-slice=\"1 1 []\">\u00cen fereastra de autentificare Google care se deschide, selecteaz\u0103 contul Gmail pe care dore\u0219ti s\u0103 \u00eel sincronizezi \u0219i apas\u0103 <strong>\u00cenainte<\/strong>.<\/p>\n<\/div>\n<div>\n<p data-pm-slice=\"1 1 []\">Google \u00ee\u021bi va afi\u0219a <strong>permisiunile de acces solicitate de MiniCRM<\/strong>. Verific\u0103-le cu aten\u021bie \u0219i acord\u0103 permisiunile necesare pentru a finaliza configurarea sincroniz\u0103rii.<\/p>\n<p data-pm-slice=\"1 1 []\">Dup\u0103 autorizare, vei fi redirec\u021bionat c\u0103tre Setarea profilului din MiniCRM.<\/p>\n<p data-pm-slice=\"1 1 []\">Adresa Gmail conectat\u0103 va ap\u0103rea \u00een tabul <strong>Num\u0103rul de telefon \u0219i adresa de email, <\/strong>sec\u021biunea <strong>Email sync<\/strong>.<\/p>\n<\/div>\n<p data-pm-slice=\"1 1 []\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-64080\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.58.06-scaled.png\" alt=\"\" width=\"2560\" height=\"1254\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.58.06-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.58.06-300x147.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.58.06-1024x502.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.58.06-768x376.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.58.06-1536x752.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.58.06-2048x1003.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div class=\"alert alert-info\">Important: Dup\u0103 conectarea contului, <strong>MiniCRM<\/strong> va \u00eencepe <strong>automat<\/strong> s\u0103 prelucreze e-mailurile relevante din ultimele <strong>90 de zile<\/strong>. Ulterior, e-mailurile trimise \u0219i primite vor fi sincronizate automat, dac\u0103 pot fi asociate contactelor corespunz\u0103toare.<\/div>\n<div><\/div>\n<div class=\"alert alert-danger\">Aten\u021bie! Dac\u0103 folose\u0219ti MiniCRM prin intermediul <strong>Google Workspace Marketplace<\/strong>, sincronizarea e-mailurilor din Gmail <strong>nu este disponibil\u0103<\/strong>.<\/div>\n<div><\/div>\n<div><\/div>\n<h2>3. Sincronizarea e-mailurilor cu Outlook<\/h2>\n<p>Urm\u00e2nd pa\u0219ii descri\u0219i \u00een punctul 1., l\u00e2ng\u0103 <strong>Permite<\/strong>, apas\u0103 pe Outlook.<\/p>\n<div>\n<div>\n<p data-pm-slice=\"1 1 []\">\u00cen fereastra de autentificare Outlook care se deschide, selecteaz\u0103 contul Outlook pe care dore\u0219ti s\u0103 \u00eel sincronizezi \u0219i apas\u0103 <strong>\u00cenainte<\/strong>.<\/p>\n<\/div>\n<div>\n<p data-pm-slice=\"1 1 []\">Outlook \u00ee\u021bi va afi\u0219a <strong>permisiunile de acces solicitate de MiniCRM<\/strong>. Verific\u0103-le cu aten\u021bie \u0219i acord\u0103 permisiunile necesare pentru a finaliza configurarea sincroniz\u0103rii.<\/p>\n<p data-pm-slice=\"1 1 []\">Dup\u0103 autorizare, vei fi redirec\u021bionat c\u0103tre Setarea profilului din MiniCRM.<\/p>\n<p data-pm-slice=\"1 1 []\">Adresa Outlook conectat\u0103 va ap\u0103rea \u00een tabul <strong>Num\u0103rul de telefon \u0219i adresa de email, <\/strong>sec\u021biunea <strong>Email sync<\/strong>.<\/p>\n<\/div>\n<\/div>\n<div class=\"alert alert-info\">Important! Dac\u0103 folose\u0219ti un cont de serviciu Microsoft 365 (Microsoft 365 Business spre exemplu), este posibil ca <strong>set\u0103rile de securitate ale organiza\u021biei s\u0103 impun\u0103 aprobarea administratorului pentru conectare. Dac\u0103 Microsoft solicit\u0103 aceast\u0103 aprobare, contacteaz\u0103 administratorul IT al companiei.<\/strong><\/div>\n<div><\/div>\n<div><\/div>\n<h2>4. Ce fel de e-mailuri sunt sincronizate folosind aceast\u0103 func\u021bie?<\/h2>\n<div>\n<p><strong>MiniCRM<\/strong> nu import\u0103 automat toate e-mailurile din c\u0103su\u021ba ta de e-mail. Sunt salvate doar e-mailurile care pot fi asociate unui contact existent \u0219i proiectului aferent.<\/p>\n<p>Pentru ca un e-mail s\u0103 fie sincronizat, trebuie \u00eendeplinite simultan dou\u0103 condi\u021bii:<\/p>\n<p><strong>1. Adresa de e-mail a contactului este \u00eenregistrat\u0103 \u00een MiniCRM.<\/strong><\/p>\n<p>Adresa expeditorului sau a cel pu\u021bin unuia dintre destinatari (\u201eDestinatar\u201d sau \u201eBCC\u201d c\u00e2nd trimi\u021bi un email personalizat, spre exemplu) trebuie s\u0103 fie asociat\u0103 unui contact \u00eenregistrat \u00een MiniCRM. Faptul c\u0103 apare doar propria ta adres\u0103 de e-mail nu este suficient pentru asociere.<\/p>\n<p><strong>2. Contactul are un card \u00een MiniCRM.<\/strong><\/p>\n<p>MiniCRM poate salva mesajul doar dac\u0103 identific\u0103 un card \u00een care acesta poate fi \u00eenregistrat.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>Informa\u021bii suplimentare:<\/p>\n<div>\n<h3 data-pm-slice=\"1 1 []\">Cum selecteaz\u0103 MiniCRM cardul potrivit?<\/h3>\n<p>Dac\u0103 un contact este asociat mai multor carduri, MiniCRM <strong>selecteaz\u0103 automat cardul \u00een care trebuie \u00eenregistrat e-mailul<\/strong>.<\/p>\n<p><strong>La alegerea cardului, sistemul \u021bine cont, de exemplu, de urm\u0103toarele criterii:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>Cardurile pentru care <strong>tu sau adresa de e-mail asociat\u0103 contului t\u0103u sunte\u021bi responsabili<\/strong>.<\/li>\n<li>Cardul cu activitate recent\u0103.<\/li>\n<li>Cardurile pentru care exist\u0103 o sarcin\u0103 cu termenul scadent apropiat de data e-mailului.<\/li>\n<\/ul>\n<p>Dac\u0103 un e-mail prive\u0219te mai multe persoane \u00eenregistrate \u00een MiniCRM, sistemul poate asocia mesajul \u0219i cardului corespunz\u0103tor fiec\u0103rui contact implicat.<\/p>\n<p>MiniCRM recunoa\u0219te e-mailurile importate anterior, astfel \u00eenc\u00e2t acela\u0219i mesaj s\u0103 nu fie salvat de mai multe ori.<\/p>\n<p>&nbsp;<\/p>\n<h3>Ce informa\u021bii salveaz\u0103 MiniCRM?<\/h3>\n<p>E-mailurile sincronizate includ urm\u0103toarele informa\u021bii:<\/p>\n<ul data-spread=\"false\">\n<li>Subiectul e-mailului.<\/li>\n<li>Adresele de e-mail ale expeditorului \u0219i ale destinatarilor.<\/li>\n<li>Con\u021binutul integral al mesajului.<\/li>\n<li>Sensul comunic\u0103rii: e-mail trimis sau primit.<\/li>\n<li>Fi\u0219ierele ata\u0219ate, \u00een limitele de dimensiune permise.<\/li>\n<\/ul>\n<p><strong>MiniCRM identific\u0103 e-mailurile trimise de la adresa ta sau de la o adres\u0103 alternativ\u0103 recunoscut\u0103 ca fiind mesaje trimise. Toate celelalte e-mailuri sunt considerate mesaje primite.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<h3 data-pm-slice=\"1 1 []\"><strong>Ce foldere de e-mail sunt sincronizate?<\/strong><\/h3>\n<p>Gmail \u0219i Outlook sincronizeaz\u0103 mesajele din foldere diferite.<\/p>\n<p><strong>\u00cen Gmail<\/strong>, sincronizarea include mesajele acceptate din categoria <strong>Inbox (adic\u0103, toate mesajele)<\/strong>.<\/p>\n<p>Nu sunt sincronizate:<\/p>\n<ul data-spread=\"false\">\n<li>E-mailurile din folderul <strong>Spam<\/strong>.<\/li>\n<li>Mesajele din folderul <strong>Co\u0219 de gunoi (Trash)<\/strong>.<\/li>\n<li>Mesajele din <strong>Google Chat<\/strong>.<\/li>\n<\/ul>\n<p>Ciornele (drafts) nu sunt excluse \u00een mod explicit din sincronizare.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00cen Outlook<\/strong>, sincronizarea include doar mesajele din urm\u0103toarele foldere:<\/p>\n<ul data-spread=\"false\">\n<li><strong>Inbox (Mesaje primite)<\/strong><\/li>\n<li><strong>Sent Items (Emailuri trimise)<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Nu sunt sincronizate<\/strong>:<\/p>\n<ul data-spread=\"false\">\n<li>Mesajele arhivate.<\/li>\n<li>Mesajele din folderele personalizate, create de utilizator.<\/li>\n<li>Mesajele din folderul <strong>Junk sau Spam Email (E-mail nedorit)<\/strong>.<\/li>\n<li>Mesajele din folderul <strong>Deleted Items (Elemente \u0219terse)<\/strong>.<\/li>\n<\/ul>\n<p>Ciornele nu sunt excluse \u00een mod explicit din sincronizare.<\/p>\n<div class=\"alert alert-info\">\u00cen cazul Outlook, <strong>e-mailurile mutate \u00een foldere personalizate nu sunt incluse \u00een procesul de sincronizare<\/strong>. De exemplu, dac\u0103 mu\u021bi un e-mail primit \u00eentr-un folder personalizat \u00eenainte ca MiniCRM s\u0103 \u00eel proceseze, este posibil ca mesajul s\u0103 nu fie preluat \u00een sistem.<\/div>\n<p>&nbsp;<\/p>\n<h3 data-pm-slice=\"1 1 []\">\u00cen c\u00e2t timp apar e-mailurile \u00een MiniCRM?<\/h3>\n<p><strong>Pentru Gmail:<\/strong> e-mailurile noi apar, de regul\u0103, \u00een MiniCRM \u00een aproximativ <strong>5 minute<\/strong>.<\/p>\n<p><strong>Pentru Outlook:<\/strong> e-mailurile sunt procesate, de obicei, aproape \u00een timp real, iar sistemul efectueaz\u0103 \u0219i o verificare suplimentar\u0103 la fiecare <strong>15 minute<\/strong>.<\/p>\n<p><strong>La ad\u0103ugarea unui contact nou:<\/strong> \u00een aproximativ <strong>15 minute<\/strong>, MiniCRM poate verifica e-mailurile asociate acestuia, primite sau trimise \u00een <strong>ultimele 90 de zile<\/strong>.<\/p>\n<div class=\"alert alert-info\">Intervalele men\u021bionate sunt orientative.<\/div>\n<div class=\"alert alert-danger\">MiniCRM proceseaz\u0103 doar e-mailurile din <strong>ultimele 90 de zile<\/strong>. Aceast\u0103 limit\u0103 se aplic\u0103 at\u00e2t la prima conectare a contului de e-mail, c\u00e2t \u0219i la ad\u0103ugarea unui contact nou. E-mailurile mai vechi de 90 de zile nu sunt importate automat.<\/div>\n<p>&nbsp;<\/p>\n<h3>5. Restric\u021bii:<\/h3>\n<h4 data-pm-slice=\"1 1 []\">&#8211; Limitele de dimensiune pentru ata\u0219amente<\/h4>\n<p>Pentru sincronizarea automat\u0103 a e-mailurilor se aplic\u0103 urm\u0103toarele limite:<\/p>\n<ul data-spread=\"false\">\n<li>Dimensiunea unui singur ata\u0219ament poate fi de maximum <strong>10 MB<\/strong>.<\/li>\n<li>Dimensiunea total\u0103 a ata\u0219amentelor dintr-un e-mail poate fi de maximum <strong>50 MB<\/strong>.<\/li>\n<\/ul>\n<p>Ata\u0219amentele care dep\u0103\u0219esc aceste limite <strong>nu vor fi salvate \u00een MiniCRM<\/strong>. E-mailul \u00een sine va fi sincronizat, \u00eens\u0103 <strong>sistemul nu va afi\u0219a o notificare separat\u0103 pentru ata\u0219amentele care nu au fost preluate<\/strong>.<\/p>\n<h4>&#8211; Gestionarea destinatarilor<\/h4>\n<p>MiniCRM \u00eenregistreaz\u0103 primul destinatar principal din c\u00e2mpul \u201eC\u0103tre\u201d (To), iar ceilal\u021bi destinatari sunt trecu\u021bi \u00een c\u00e2mpul \u201eCc\u201d. <strong>Destinatarii ad\u0103uga\u021bi \u00een c\u00e2mpul \u201eBcc\u201d (copie ascuns\u0103) nu sunt \u00eenregistra\u021bi.<\/strong><\/p>\n<h4>&#8211; Modificarea \u0219i \u0219tergerea e-mailurilor originale<\/h4>\n<div class=\"alert alert-danger\">Dac\u0103 modifici sau \u0219tergi ulterior un e-mail deja sincronizat \u00een Gmail sau Outlook, copia salvat\u0103 \u00een MiniCRM <strong>nu va fi modificat\u0103 sau \u0219tears\u0103 automat<\/strong>. Sincronizarea nu presupune oglindirea bidirec\u021bional\u0103 a e-mailurilor dup\u0103 fiecare modificare.<\/div>\n<h4>&#8211; Accesul utilizatorilor<\/h4>\n<p>Sincronizarea <strong>se configureaz\u0103 separat pentru fiecare utilizator<\/strong>. Nu po\u021bi conecta din propriul cont c\u0103su\u021ba de e-mail a unui alt utilizator, iar c\u0103su\u021bele de e-mail ale utilizatorilor MiniCRM inactivi nu sunt sincronizate.<\/p>\n<p><strong>Integr\u0103rile pentru calendar \u0219i gestionarea contactelor sunt func\u021bionalit\u0103\u021bi separate \u0219i nu fac parte din sincronizarea e-mailurilor.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2>6. Cum po\u021bi dezactiva sincronizarea e-mailurilor?<\/h2>\n<p>Dac\u0103 nu mai ai nevoie de sincronizarea e-mailurilor, o po\u021bi dezactiva oric\u00e2nd din propriul profil de utilizator.<\/p>\n<h3>Dezactivarea sincroniz\u0103rii Gmail<\/h3>\n<ol start=\"1\" data-spread=\"false\">\n<li>Acceseaz\u0103 <strong>tabul Num\u0103rul de telefon \u0219i adresa de email<\/strong> din Set\u0103rile profilului t\u0103u \u00een MiniCRM.<\/li>\n<li>Identific\u0103 adresa Gmail conectat\u0103 \u00een sec\u021biunea <strong>Email sync<\/strong>.<\/li>\n<li>Apas\u0103 pictograma de eliminare de l\u00e2ng\u0103 cont.<\/li>\n<li>Confirm\u0103 deconectarea.<\/li>\n<\/ol>\n<p><strong>Dac\u0103 dore\u0219ti s\u0103 reactivezi ulterior sincronizarea Gmail, va trebui s\u0103 autorizezi din nou accesul la contul t\u0103u Google.<\/strong><\/p>\n<h3>Dezactivarea sincroniz\u0103rii Outlook<\/h3>\n<ol start=\"1\" data-spread=\"false\">\n<li>Acceseaz\u0103 <strong>tabul Num\u0103rul de telefon \u0219i adresa de email<\/strong> din Set\u0103rile profilului t\u0103u \u00een MiniCRM.<\/li>\n<li>Identific\u0103 adresa Outlook conectat\u0103 \u00een sec\u021biunea <strong>Email sync<\/strong>.<\/li>\n<li>Apas\u0103 pe pictograma de eliminare de l\u00e2ng\u0103 cont<\/li>\n<li>Confirm\u0103 deconectarea.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-64082\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-13.02.01-scaled.png\" alt=\"\" width=\"2560\" height=\"1254\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-13.02.01-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-13.02.01-300x147.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-13.02.01-1024x502.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-13.02.01-768x376.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-13.02.01-1536x752.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-13.02.01-2048x1003.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p><strong>Pentru a reactiva sincronizarea ulterior, este necesar s\u0103 repe\u021bi fie pasul nr. 2 pentru Gmail, ori pasul nr.3 pentru Outlook.<\/strong><\/p>\n<p>Dezactivarea sincroniz\u0103rii nu \u0219terge e-mailurile salvate anterior \u00een MiniCRM. Acestea vor r\u0103m\u00e2ne disponibile \u00een cardurile asociate.<\/p>\n<h3>Ce se \u00eent\u00e2mpl\u0103 dac\u0103 deconectezi \u00eentregul cont?<\/h3>\n<p>Deconectarea complet\u0103 a contului Google sau Microsoft poate afecta \u0219i alte func\u021bionalit\u0103\u021bi, nu doar sincronizarea e-mailurilor. <strong>Este posibil s\u0103 pierzi accesul \u0219i la alte func\u021bii asociate contului, precum sincronizarea calendarului sau trimiterea e-mailurilor din propriul cont.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 data-pm-slice=\"1 1 []\">6. \u00centreb\u0103ri frecvente \u0219i solu\u021bionarea problemelor<\/h2>\n<h3>Un e-mail nu apare \u00een MiniCRM. Care ar putea fi motivul?<\/h3>\n<p>Mai \u00eent\u00e2i, verific\u0103 urm\u0103toarele aspecte:<\/p>\n<ol start=\"1\" data-spread=\"false\">\n<li>Adresa de e-mail a expeditorului sau a cel pu\u021bin unuia dintre destinatari este \u00eenregistrat\u0103 \u00een MiniCRM?<\/li>\n<li>Contactul are un card asociat?<\/li>\n<li>E-mailul a fost trimis sau primit \u00een ultimele 90 de zile?<\/li>\n<li>E-mailul se afl\u0103 \u00eentr-unul dintre folderele acceptate pentru sincronizare?<\/li>\n<li>Sincronizarea c\u0103su\u021bei tale de e-mail este activ\u0103?<\/li>\n<\/ol>\n<p>Dac\u0103 toate condi\u021biile sunt \u00eendeplinite, a\u0219teapt\u0103 5\u201315 minute, apoi verific\u0103 din nou fi\u0219a corespunz\u0103toare din MiniCRM.<\/p>\n<h3>De ce nu apar e-mailurile mai vechi de 90 de zile?<\/h3>\n<p>MiniCRM proceseaz\u0103 e-mailurile din ultimele 90 de zile. Mesajele mai vechi nu sunt sincronizate automat.<\/p>\n<h3>De ce solicit\u0103 Outlook aprobarea administratorului?<\/h3>\n<p>Politicile de securitate Microsoft 365 ale companiei tale pot restric\u021biona accesul aplica\u021biilor externe. \u00cen acest caz, administratorul Microsoft 365 al organiza\u021biei trebuie s\u0103 aprobe conectarea la MiniCRM.<\/p>\n<h3>De ce apare mesajul c\u0103 acest cont Microsoft este deja conectat?<\/h3>\n<p>Un cont Microsoft poate fi asociat unui singur utilizator MiniCRM la un moment dat. De asemenea, este posibil ca utilizatorul t\u0103u MiniCRM s\u0103 fie deja asociat unui alt cont Microsoft. Verific\u0103 asocierile existente.<\/p>\n<h3>De ce apare o eroare de permisiuni?<\/h3>\n<p>Este posibil ca Google sau Microsoft s\u0103 nu fi primit toate permisiunile necesare pentru sincronizare. \u00cencearc\u0103 s\u0103 conectezi din nou contul \u0219i asigur\u0103-te c\u0103 acorzi toate permisiunile solicitate \u00een fereastra de autentificare a furnizorului.<\/p>\n<h3>Ce se \u00eent\u00e2mpl\u0103 dac\u0103 \u00eemi schimb parola contului Gmail sau Outlook?<\/h3>\n<p><strong>Dac\u0103 furnizorul de e-mail revoc\u0103 accesul acordat anterior, sincronizarea se poate opri.<\/strong> \u00cen cazul Outlook, \u00eencearc\u0103 s\u0103 dezactivezi \u0219i s\u0103 reactivezi sincronizarea sau s\u0103 reconectezi contul, dac\u0103 este necesar.<\/p>\n<p>Dac\u0103 Google semnaleaz\u0103 c\u0103 accesul nu mai este valid sau a fost revocat, MiniCRM poate elimina \u00eentreaga conexiune Google. Acest lucru poate afecta sincronizarea Gmail, trimiterea e-mailurilor din propriul cont, sincronizarea calendarului \u0219i conectarea la MiniCRM prin Google. \u00cen acest caz, <strong>va trebui s\u0103 reconectezi func\u021bionalit\u0103\u021bile afectate<\/strong>.<\/p>\n<h3>Fereastra de autentificare Google sau Microsoft nu se deschide. Ce pot face?<\/h3>\n<p>Verific\u0103 dac\u0103 browserul permite afi\u0219area <strong>ferestrelor pop-up<\/strong> \u0219i utilizarea cookie-urilor ter\u021be necesare pentru MiniCRM. Apoi, \u00eencearc\u0103 din nou s\u0103 conectezi contul.<\/p>\n<h2>7. Ai nevoie de ajutor suplimentar?<\/h2>\n<p>Dac\u0103 sincronizarea e-mailurilor nu func\u021bioneaz\u0103 corect nici dup\u0103 verific\u0103rile de mai sus, contacteaz\u0103 echipa noastr\u0103 de suport la adresa <strong><a href=\"mailto:suport@minicrm.ro\">suport@minicrm.ro<\/a><\/strong>.<\/p>\n<p>Pentru a putea investiga problema mai rapid, \u00ee\u021bi recomand\u0103m s\u0103 ne oferi urm\u0103toarele informa\u021bii:<\/p>\n<ul data-spread=\"false\">\n<li><strong>Ce tip de cont folose\u0219ti: Gmail sau Outlook?<\/strong><\/li>\n<li><strong>La ce setare sau ac\u021biune \u00eent\u00e2mpini problema?<\/strong><\/li>\n<li><strong>Ce mesaj de eroare apare?<\/strong><\/li>\n<li><strong>Dac\u0103 un e-mail nu a fost sincronizat, care card MiniCRM este afectat \u0219i c\u00e2nd a fost trimis sau primit e-mailul?<\/strong><\/li>\n<\/ul>\n<p><strong>Dac\u0103 este posibil, ata\u0219eaz\u0103 c\u00e2teva capturi de ecran, \u00eentregi (nu imagini t\u0103iate\/cropped) cu eroarea \u00eent\u00e2mpinat\u0103, av\u00e2nd grij\u0103 s\u0103 ascunzi orice informa\u021bii sensibile.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prin sincronizarea e-mailurilor, MiniCRM salveaz\u0103 automat pe cardul de oportunitate al fiec\u0103rui client coresponden\u021ba relevant\u0103 purtat\u0103 prin e-mail. Astfel, istoricul comunic\u0103rilor poate fi consultat direct \u00een MiniCRM, iar echipa ta poate urm\u0103ri mai u\u0219or interac\u021biunile cu clien\u021bii. Func\u021bionalitatea este disponibil\u0103 pentru conturile de e-mail Gmail (Google) \u0219i Outlook (Microsoft 365). 1. Ce beneficii ofer\u0103 conectarea [&hellip;]<\/p>\n","protected":false},"author":124,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2559,2545],"tags":[],"class_list":["post-64089","post","type-post","status-publish","format-standard","hentry","category-integrari-existente","category-trimiterea-e-mailurilor"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sincronizarea emailurilor din Outlook \u0219i Gmail - Documenta\u021bie MiniCRM<\/title>\n<meta name=\"description\" content=\"Prin sincronizarea e-mailurilor, MiniCRM salveaz\u0103 automat pe cardul de oportunitate al fiec\u0103rui client coresponden\u021ba relevant\u0103 purtat\u0103 prin e-mail.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.ro\/help\/sincronizarea-emailurilor-din-outlook-si-gmail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sincronizarea emailurilor din Outlook \u0219i Gmail - Documenta\u021bie MiniCRM\" \/>\n<meta property=\"og:description\" content=\"Prin sincronizarea e-mailurilor, MiniCRM salveaz\u0103 automat pe cardul de oportunitate al fiec\u0103rui client coresponden\u021ba relevant\u0103 purtat\u0103 prin e-mail.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.minicrm.ro\/help\/sincronizarea-emailurilor-din-outlook-si-gmail\/\" \/>\n<meta property=\"og:site_name\" content=\"Documenta\u021bie MiniCRM\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-21T10:31:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-21T10:45:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/10\/Screenshot-2026-10-21-at-11.51.48-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1248\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ioana Badea\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ioana Badea\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/help\\\/sincronizarea-emailurilor-din-outlook-si-gmail\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/help\\\/sincronizarea-emailurilor-din-outlook-si-gmail\\\/\"},\"author\":{\"name\":\"Ioana Badea\",\"@id\":\"https:\\\/\\\/www.minicrm.hu\\\/help\\\/#\\\/schema\\\/person\\\/7c61f2628dc7b0fcfeb6840c94292ce5\"},\"headline\":\"Sincronizarea emailurilor din Outlook \u0219i Gmail\",\"datePublished\":\"2026-10-21T10:31:17+00:00\",\"dateModified\":\"2026-10-21T10:45:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/help\\\/sincronizarea-emailurilor-din-outlook-si-gmail\\\/\"},\"wordCount\":2123,\"image\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/help\\\/sincronizarea-emailurilor-din-outlook-si-gmail\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/minicrm-wp-help.s3.amazonaws.com\\\/uploads\\\/2026\\\/10\\\/Screenshot-2026-10-21-at-11.51.48-scaled.png\",\"articleSection\":[\"Integrari existente\",\"Trimiterea e-mailurilor\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/help\\\/sincronizarea-emailurilor-din-outlook-si-gmail\\\/\",\"url\":\"https:\\\/\\\/www.minicrm.ro\\\/help\\\/sincronizarea-emailurilor-din-outlook-si-gmail\\\/\",\"name\":\"Sincronizarea emailurilor din Outlook \u0219i Gmail - 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