{"id":61452,"date":"2026-01-14T10:15:14","date_gmt":"2026-01-14T09:15:14","guid":{"rendered":"https:\/\/www.minicrm.hu\/help\/?p=61452"},"modified":"2026-01-14T16:04:31","modified_gmt":"2026-01-14T15:04:31","slug":"eroare-la-conectare","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/help\/eroare-la-conectare\/","title":{"rendered":"Eroare la conectare"},"content":{"rendered":"<h2>Posibile probleme:<\/h2>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"#anchor-1\" target=\"_self\" rel=\"noopener\">Adresa de email sau parola nu sunt valide<\/a><\/li>\n<li><a href=\"#anchor-2\" target=\"_self\" rel=\"noopener\">Sistemul solicit\u0103 un cod de acces<\/a><\/li>\n<li><a href=\"#anchor-3\" target=\"_self\" rel=\"noopener\">Utilizatorul asociat cu acest email nu este activ<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 id=\"anchor-1\" style=\"text-align: justify;\"><strong>Adresa de email sau parola nu sunt valide<\/strong><\/h4>\n<h4 style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-61465 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.36.01-scaled-e1768376946240.png\" alt=\"\" width=\"2560\" height=\"1221\" \/><\/h4>\n<p>&nbsp;<\/p>\n<p>Acest mesaj de eroare apare dac\u0103 adresa de email sau parola introduse sunt incorecte. (Fie pentru c\u0103 ai scris diferit din gre\u0219eal\u0103 un caracter, fie pentru c\u0103 ai introdus informa\u021bii de conectare utilizate anterior).<\/p>\n<h3>Solu\u021bii:<\/h3>\n<ul>\n<li>\u00cencearc\u0103 s\u0103 te conectezi din nou cu detaliile corecte.<\/li>\n<li>Dac\u0103 continui s\u0103 prime\u0219ti eroare, schimb\u0103 parola prin click pe link-ul &#8220;<a href=\"https:\/\/r3.minicrm.ro\/Auth\/ForgotPassword\">\u021ai-ai uitat parola?<\/a>&#8220;.<\/li>\n<li>Dac\u0103 parola a fost salvat\u0103 \u00een browser, este posibil ca browserul s\u0103 o completeze automat incorect (de exemplu, dac\u0103 ai setat ulterior o parol\u0103 nou\u0103). \u00cen acest caz, \u00eencearc\u0103 s\u0103 introduci parola manual sau s\u0103 te conectezi dintr-un alt browser.<\/li>\n<\/ul>\n<div class=\"alert alert-info\">Dac\u0103 nu prime\u0219ti e-mailul de schimbare a parolei, probabil ai introdus adresa de e-mail gre\u0219it\u0103. \u00cen acest caz, contacteaz\u0103 colegul administrator. Acesta poate verifica adresa de e-mail cu care ai fost ad\u0103ugat la sistem din <strong><a href=\"https:\/\/www.minicrm.ro\/help\/managementul-utilizatorilor\/\">Meniu &#8211; Set\u0103ri &#8211; Utilizatori<\/a>.<\/strong><\/div>\n<h4 id=\"anchor-2\" style=\"text-align: justify;\"><strong>Sistemul solicit\u0103 un cod de acces<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-61466 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.39.54-scaled.png\" alt=\"\" width=\"2560\" height=\"926\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.39.54-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.39.54-300x108.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.39.54-1024x370.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.39.54-768x278.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.39.54-1536x555.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.39.54-2048x741.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Pentru a asigura securitatea datelor tale, autentificarea cu doi factori este obligatorie \u00een MiniCRM.<br \/>\nExist\u0103 dou\u0103 modalit\u0103\u021bi de a face asta, \u00een func\u021bie de ce ai ales:<\/p>\n<ul>\n<li>Dac\u0103 identificarea prin e-mail este configurat\u0103 \u00een <strong><a href=\"https:\/\/www.minicrm.ro\/help\/profilul-utilizatorului\/\">Profilul t\u0103u<\/a><\/strong>, vei primi un cod la adresa de e-mail furnizat\u0103, pe care trebuie s\u0103 \u00eel introduci \u00een interfa\u021ba de mai sus.<\/li>\n<\/ul>\n<div class=\"alert alert-info\">Fiecare cod trimis prin e-mail este valabil timp de 5 minute, dup\u0103 care vei primi un mesaj de eroare care spune \u201eCodul de conectare introdus este invalid\u201d. \u00cen acest caz, va trebui s\u0103 solici\u021bi un cod nou \u00eencerc\u00e2nd s\u0103 te conectezi din nou.<\/div>\n<ul>\n<li>\u021ai-ai conectat contul cu <strong>o aplica\u021bie de autentificare scan\u00e2nd un cod QR<\/strong><\/li>\n<\/ul>\n<p>Fiecare utilizator este liber s\u0103 aleag\u0103 ce aplica\u021bie Authenticator folose\u0219te.<\/p>\n<p>Cele mai comune sunt: \u200b\u200bGoogle Authenticator, Microsoft Authenticator, Authy, 1Password etc.<\/p>\n<div class=\"alert alert-danger\">Dac\u0103 nu g\u0103se\u0219ti cele de mai sus instalate pe dispozitiv, probabil c\u0103 codul se afl\u0103 \u00een aplica\u021bia implicit\u0103: pe iPhone, autentificatorul implicit este aplica\u021bia Parole, iar pe dispozitivele Samsung, este Samsung Pass.<\/div>\n<p>Verific\u0103 dac\u0103 ai unul instalat pe telefon \u0219i, dac\u0103 da, caut\u0103 datele de conectare MiniCRM \u00een el. Vei g\u0103si codul de care ai nevoie acolo.<\/p>\n<div class=\"alert alert-info\">Dac\u0103 nu g\u0103se\u0219ti o astfel de aplica\u021bie de autentificare pe dispozitivul t\u0103u, roag\u0103 colegul administrator s\u0103 schimbe tipul de autentificare \u00een doi pa\u0219i la E-mail \u00een meniul <strong><a href=\"https:\/\/www.minicrm.ro\/help\/managementul-utilizatorilor\/\">Set\u0103ri &#8211; Utilizatori<\/a><\/strong>.<\/div>\n<h4 id=\"anchor-3\" style=\"text-align: justify;\"><strong>Utilizatorul asociat cu acest email nu este activ<\/strong><\/h4>\n<h4 style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-61467 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.37.12-scaled.png\" alt=\"\" width=\"2560\" height=\"1339\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.37.12-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.37.12-300x157.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.37.12-1024x536.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.37.12-768x402.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.37.12-1536x804.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2026\/01\/Screenshot-2026-01-14-at-09.37.12-2048x1072.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/h4>\n<p>&nbsp;<\/p>\n<p>Acest mesaj de eroare poate ap\u0103rea dac\u0103 administratorul a eliminat accesul la sistem sau dac\u0103 \u00eencerci s\u0103 te conectezi la un cont de utilizator mai vechi care nu mai este activ.<\/p>\n<h3><strong>Solu\u021bie:<\/strong><\/h3>\n<p>Verific\u0103 cu colegul cu rol de administrator dac\u0103 deconectarea a fost inten\u021bionat\u0103 sau dac\u0103 ai fost ad\u0103ugat la MiniCRM cu o adres\u0103 de e-mail diferit\u0103.<\/p>\n<div class=\"alert alert-danger\">Dac\u0103 un acces a fost dezactivat, nu \u00eel putem reactiva prin intermediul serviciului de asisten\u021b\u0103 clien\u021bi. Doar utilizatorii\u00a0 administratori interni pot determina \u0219i modifica cine are acces la sistem \u0219i cine nu.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Posibile probleme: Adresa de email sau parola nu sunt valide Sistemul solicit\u0103 un cod de acces Utilizatorul asociat cu acest email nu este activ Adresa de email sau parola nu sunt valide &nbsp; Acest mesaj de eroare apare dac\u0103 adresa de email sau parola introduse sunt incorecte. (Fie pentru c\u0103 ai scris diferit din gre\u0219eal\u0103 [&hellip;]<\/p>\n","protected":false},"author":130,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2513,2535,2499,2541],"tags":[1215,2591],"class_list":["post-61452","post","type-post","status-publish","format-standard","hentry","category-administrarea-utilizatorilor","category-depanare-si-intrebari-frecvente","category-ghid-de-pornire","category-probleme-tehnice-si-stergere-de-date","tag-autentificare","tag-eroare-conectare"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Eroare la conectare - Documenta\u021bie MiniCRM<\/title>\n<meta name=\"description\" content=\"Posibile probleme: Adresa de email sau parola nu sunt valide Sistemul solicit\u0103 un cod de acces Utilizatorul asociat cu acest email nu este activ Adresa de\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.ro\/help\/eroare-la-conectare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eroare la conectare - 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