{"id":14781,"date":"2024-08-23T13:19:57","date_gmt":"2024-08-23T10:19:57","guid":{"rendered":"https:\/\/www.minicrm.ro\/blog\/?p=14781"},"modified":"2024-08-23T13:19:58","modified_gmt":"2024-08-23T10:19:58","slug":"mai-putin-de-trei-zile-de-munca-administrativa-pe-luna-e-posibil","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/blog\/2024\/08-23\/mai-putin-de-trei-zile-de-munca-administrativa-pe-luna-e-posibil\/","title":{"rendered":"Mai pu\u021bin de trei zile de munc\u0103 administrativ\u0103 pe lun\u0103 – e posibil?"},"content":{"rendered":"\n

Chiar \u0219i un nivel minim de automatizare poate duce la economii semnificative \u00een acele activit\u0103\u021bi de rutin\u0103 \u0219i sarcini repetitive pe care colegii, \u00een general, prefer\u0103 s\u0103 le evite. Dac\u0103 reu\u0219e\u0219ti s\u0103 ad\u0103ugi \u0219i inteligen\u021ba artificial\u0103 pe deasupra, e\u0219ti deja la alt nivel!<\/p>\n\n\n\n

Unii spun c\u0103 cea mai mare cauz\u0103 a \u00eentreruperilor \u00een cadrul muncii angaja\u021bilor sunt pauzele de cafea. Al\u021bii sunt de p\u0103rere c\u0103 una din cauze este fluxul constant din adresele comune de e-mail (sales@, info@, etc.). Acest lucru prevede un viitor sumbru pentru inbox-urile comune, unde ordinea este cel mai important principiu. F\u0103r\u0103 o persoan\u0103 responsabil\u0103 cu men\u021binerea ordinii, aceasta devine imposibil\u0103. La fel ca \u00een buc\u0103t\u0103ria companiei, unde cur\u0103\u021benia dureaz\u0103 doar p\u00e2n\u0103 c\u00e2nd al treilea coleg decide s\u0103 nu-\u0219i mai pun\u0103 vasele murdare \u00een ma\u0219ina de sp\u0103lat, ci \u00een chiuvet\u0103. A\u0219adar, un angajat nou trebuie instruit s\u0103 sorteze, s\u0103 ordoneze \u0219i s\u0103 distribuie sarcinile \u00eentr-un mod adecvat echivalentului unui sistem manual de ticketing.<\/p>\n\n\n\n

Cea mai mare problema \u00een acest caz este c\u0103, dup\u0103 numai trei zile, aceast\u0103 munc\u0103 poate deveni extrem de plictisitoare. A doua problem\u0103 este riscul de eroare, care cre\u0219te \u00een timp. Inteligen\u021ba artificial\u0103 este, prin urmare, cel mai bun candidat pentru un sistem perfect: nu obose\u0219te, nu rateaz\u0103 mesajele relevante, nu subestimeaz\u0103 sarcina, nu se \u00eentreab\u0103 c\u00e2nd va putea trece la sarcini mai semnificative \u0219i nu se g\u00e2nde\u0219te \u00een mod repetat c\u00e2nd va putea, \u00een sf\u00e2r\u0219it, s\u0103 stea de vorb\u0103 cu oamenii care fac munca adev\u0103rat\u0103.<\/p>\n\n\n\n

De exemplu, peste 10 % dintre clien\u021bii MiniCRM folosesc mai bine de cincizeci de automatiz\u0103ri. Pentru a vedea c\u00e2t de mult poten\u021bial are acest lucru pentru ei, avem un exemplu: un IMM care execut\u0103 cinci automatiz\u0103ri pe lun\u0103 pentru 100 de clien\u021bi \u0219i petrece trei minute pe fiecare tranzac\u021bie, va economisi 1500 de minute de munc\u0103 pe lun\u0103. Deci acest mic pas economise\u0219te trei zile lucr\u0103toare care pot fi alocate altor sarcini cu o valoare mai mare.<\/p>\n\n\n\n

Desigur, uneori, un nou angajat poate avea un talent natural \u00een materie de ticketing, care face \u00eentr-adev\u0103r diferen\u021ba. Dar acest lucru se \u00eent\u00e2mpl\u0103 doar c\u00e2nd ai foarte mult noroc. \u00cen schimb, un algoritm de automatizare care func\u021bioneaz\u0103 \u00een mod fiabil \u0219i previzibil nu are nevoie de noroc, ci func\u021bioneaz\u0103 pur \u0219i simplu la cel mai bun nivel. Iar atunci c\u00e2nd \u00eel combini cu inteligen\u021b\u0103 artificial\u0103, poten\u021bialul este nelimitat: asistentul AI al MiniCRM, de exemplu, este excep\u021bional pentru gestiunea sarcinilor suplimentare, cum ar fi crearea unui rezumat al mesajelor importante \u00een timpul sort\u0103rii. Mai mult, poate nu numai s\u0103 transmit\u0103 acel mesaj angajatului care se ocup\u0103 de un caz anume, ci \u0219i s\u0103 \u00eei fac\u0103 o recomandare bazat\u0103 pe ceea ce a citit, cu op\u021biuni de decizie.<\/p>\n\n\n\n

De\u0219i automatizarea v\u00e2nz\u0103rilor este de departe cea mai popular\u0103 solu\u021bie pentru clien\u021bii MiniCRM \u00een acest moment, exist\u0103 o deschidere din ce \u00een ce mai mare fa\u021b\u0103 de instrumentele AI. De exemplu, dac\u0103 \u00eei cerem AI-ului s\u0103 adauge noti\u021be unei convorbiri telefonice, sau s\u0103 preg\u0103teasc\u0103 o decizie, c\u00e2\u0219tig\u0103m timp pre\u021bios care poate fi dedicat clien\u021bilor no\u0219tri \u0219i activit\u0103\u021bilor productive.<\/p>\n\n\n\n

Prin urmare, automatizarea poate fi v\u0103zut\u0103 ca un fel de entry level \u00een AI, care va aduce \u00een cur\u00e2nd o gam\u0103 complet nou\u0103 de solu\u021bii pentru IMM-uri. Inova\u021bii care anterior nu erau disponibile sau erau inaccesibile, dar care vor aduce o \u00eembun\u0103t\u0103\u021bire uria\u0219\u0103 a eficien\u021bei \u0219i eficacit\u0103\u021bii, concur\u00e2nd \u00een primul r\u00e2nd cu solu\u021biile \u201eanalogice\u201d din trecut.<\/p>\n","protected":false},"excerpt":{"rendered":"

Chiar \u0219i un nivel minim de automatizare poate duce la economii semnificative \u00een acele activit\u0103\u021bi de rutin\u0103 \u0219i sarcini repetitive pe care colegii, \u00een general, prefer\u0103 s\u0103 le evite. Dac\u0103 reu\u0219e\u0219ti s\u0103 ad\u0103ugi \u0219i inteligen\u021ba artificial\u0103 pe deasupra, e\u0219ti deja la alt nivel! Unii spun c\u0103 cea mai mare cauz\u0103 a \u00eentreruperilor \u00een cadrul muncii […]<\/p>\n","protected":false},"author":71,"featured_media":14784,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[947,563,376],"tags":[1023,435,438,959],"class_list":["post-14781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-crm","category-minicrm-sfaturi-implementare-crm","tag-ai","tag-crm","tag-crm-vanzari","tag-inteligenta-artificiala"],"yoast_head":"\nMai pu\u021bin de trei zile de munc\u0103 administrativ\u0103 pe lun\u0103 - e posibil?<\/title>\n<meta name=\"description\" content=\"Chiar \u0219i un nivel minim de automatizare poate duce la economii semnificative \u00een acele activit\u0103\u021bi de rutin\u0103 \u0219i sarcini repetitive pe care colegii, \u00een\" \/>\n<meta name=\"robots\" content=\"index, follow, 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