{"id":14303,"date":"2022-11-18T15:33:44","date_gmt":"2022-11-18T13:33:44","guid":{"rendered":"https:\/\/www.minicrm.ro\/blog\/?p=14303"},"modified":"2022-11-18T16:42:52","modified_gmt":"2022-11-18T14:42:52","slug":"utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/","title":{"rendered":"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service"},"content":{"rendered":"\n
<\/figure>\n\n\n\n

Firmele de instala\u021bii \u0219i service se confrunt\u0103 nu doar cu provoc\u0103ri tehnice, ci \u0219i cu probleme logistice \u0219i de management al clien\u021bilor. Dac\u0103 lipse\u0219te organizarea muncii \u0219i gestionarea corect\u0103 a timpului echipei de instala\u021bii, rezultatele sunt c\u0103 ui\u021bi de clien\u021bi, pierzi timp, nu mai \u0219tii \u00een ce stadiu se afl\u0103 o lucrare, nu ob\u021bii venituri suplimentare din opera\u021biuni de service, dai acelea\u0219i informa\u021bii de zeci de ori, \u00een loc s\u0103 automatizezi toat\u0103 comunicarea etc.<\/p>\n\n\n\n

Din acest motiv, utilizarea unui soft CRM \u00een domeniul instala\u021biilor<\/a> poate face diferen\u021ba \u00eentre reu\u0219it\u0103 \u0219i succes.<\/p>\n\n\n\n

Care sunt provoc\u0103rile firmelor de instala\u021bii…<\/h2>\n\n\n\n

…\u0219i cum le rezolv\u0103 un soft CRM.<\/p>\n\n\n\n

Managementul firmei de instala\u021bii presupune c\u00e2teva provoc\u0103ri specifice:<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Gestionarea programului echipei de instalatori (1).<\/strong> Deoarece echipele se deplaseaz\u0103 \u00een teren, se pierde mult timp pre\u021bios. Pentru a nu pierde \u0219i mai mult, este important ca \u00een momentul vizitei: clientul s\u0103 te poat\u0103 primi \u00een loca\u021bie la ora stabilit\u0103, s\u0103 nu mai fie necesare drumuri suplimentare pentru a mai procura materiale suplimentare, membrul echipei s\u0103 aib\u0103 toate datele lucr\u0103rii \u00eentr-un sistem standardizat. Un soft CRM trimite notific\u0103ri automate clientului \u0219i instalatorului din teren, dar \u0219i centralizeaz\u0103 \u00een timp real datele despre client\/lucrare.<\/p>\n\n\n\n\n\n\n\n

Gestionarea activit\u0103\u021bii de service (2).<\/strong> \u00cen cazul aparatelor de aer condi\u021bionat, a centralelor termice, a sistemelor fotovoltaice, vorbim despre lucr\u0103ri care necesit\u0103 opera\u021biuni de service periodice. Atunci c\u00e2nd firma are zeci sau sute de clien\u021bi, este dificil de p\u0103strat o agend\u0103 cu datele inspec\u021biilor tehnice periodice \u0219i c\u00e2nd expir\u0103 acestea. Un CRM poate p\u0103stra aceste date \u0219i trimite notific\u0103ri periodice c\u00e2nd se apropie termenele.<\/p>\n\n\n\n

Controlul productivit\u0103\u021bii \u0219i costurilor (3).<\/strong> Sarcinile de lucru se salveaz\u0103 \u00een sistem, astfel \u00eenc\u00e2t, cu un soft CRM pentru echipe de instala\u021bii, se poate u\u0219or verifica num\u0103rul de proiecte \u00eenchise per echip\u0103 \u0219i per individ. \u00cen privin\u021ba costurilor, \u0219i acestea se pot verifica \u00een sistem \u0219i se poate genera un raport automat.<\/p>\n\n\n\n

Documenta\u021bia despre echipamente \u0219i\/sau lucrare (4).<\/strong> De multe ori se poate pierde timp considerabil doar pentru a g\u0103si un simplu document de natur\u0103 tehnic\u0103. Firmele folosesc Google Drive deseori, dar chiar \u0219i a\u0219a, unele fi\u0219e tehnice pot fi ad\u00e2nc \u00eengropate \u00een structura de fi\u0219iere din Drive. Cu un soft CRM, toat\u0103 informa\u021bia relevant\u0103 pentru un proiect este ata\u0219at\u0103 la acesta \u0219i accesibil\u0103 la un singur click.<\/p>\n\n\n\n

Sisteme CRM pentru firmele de panouri solare<\/h2>\n\n\n\n

Fa\u021b\u0103 de celelalte firme de instala\u021bii, managementul clien\u021bilor firmelor de panouri solare aduce c\u00e2teva probleme \u00een plus. MiniCRM a luat \u00een calcul procedurile standard ale firmelor din acest sector \u0219i a definit c\u00e2mpuri \u0219i module specifice pentru ace\u0219tia.<\/p>\n\n\n\n

Pentru c\u0103 mentenan\u021ba se face deseori cu (1) subcontractori, este nevoie de supervizarea activit\u0103\u021bii acestora<\/strong>. \u00cen MiniCRM, v\u00e2nz\u0103rile, montajul, mentenan\u021ba \u0219i partenerii sunt \u00een acela\u0219i sistem. Exist\u0103 un modul de parteneri predefinit, conectat cu toate celelalte detalii despre clien\u021bi. Vei \u0219tii mereu ce subcontractant a lucrat unde \u0219i c\u00e2nd.<\/p>\n\n\n\n

Partea de (2) conectare la Electrica a clien\u021bilor<\/strong>. Sunt necesare o serie de documente \u0219i avize specifice pentru acest lucru. MiniCRM a definit c\u00e2mpuri specifice pentru fiecare dintre ace\u0219ti pa\u0219i, de la sec\u021biunea de \u00eenc\u0103rcare a pozei cu tabloul electric, p\u00e2n\u0103 la contractul cu Electrica.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n
\n
\"\"<\/figure>\n<\/div>\n\n\n

Instalarea de panouri solare din fonduri europene (3).<\/strong> Pentru c\u0103 mul\u021bi beneficiari apeleaz\u0103 la diverse surse de finan\u021bare nerambursabil\u0103, via\u021ba firmei care ofer\u0103 instalarea se complic\u0103. Pe de o parte, perioada dintre cererea de ofert\u0103 \u0219i momentul instal\u0103rii poate fi foarte lung\u0103. Dup\u0103 un an, cine va mai \u021bine minte s\u0103 fac\u0103 follow up cu clien\u021bii, f\u0103r\u0103 un CRM?<\/strong><\/p>\n\n\n\n

\u00cen MiniCRM, datele sunt p\u0103strate \u00een siguran\u021b\u0103 \u0219i se poate seta un follow up \u0219i la ani de zile distan\u021b\u0103, iar informa\u021bia nu se pierde. \u00cen plus, MiniCRM a definit \u0219i c\u00e2mpuri specifice pentru etapele \u00een care se poate afla un proiect din finan\u021bare european\u0103<\/strong>, astfel \u00eenc\u00e2t s\u0103 po\u021bi urm\u0103ri \u00eentregul parcurs al clien\u021bilor prin acest proces. Vei \u0219tii \u0219i c\u00e2nd au nevoie de un document de la tine pentru dosarul lor \u0219i vei putea gestiona totul rapid, automatizat. <\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

MiniCRM: un soft de management al clien\u021bilor adaptat la nevoile firmelor de instala\u021bii<\/h2>\n\n\n\n

MiniCRM ofer\u0103 urm\u0103toarele module \u0219i op\u021biuni firmelor care \u00eel folosesc:<\/p>\n\n\n\n

Managementul clien\u021bilor<\/a>.<\/strong> Vei putea gestiona mai mul\u021bi clien\u021bi cu acela\u0219i num\u0103r de angaja\u021bi.<\/p>\n\n\n\n

V\u00e2nz\u0103ri<\/a>.<\/strong> Procesul de v\u00e2nz\u0103ri standardizat va aduce mai multe oportunit\u0103\u021bi \u0219i clien\u021bi pentru firma de instala\u021bii.<\/p>\n\n\n\n

Procese de lucru<\/a>.<\/strong> Toate procesele pot fi automatizate \u0219i optimizate din MiniCRM. Procedura de mentenan\u021b\u0103, instalarea, documenta\u021bia tehnic\u0103.<\/p>\n\n\n\n

Facturare<\/a>. <\/strong>Emitere \u0219i trimitere automat\u0103 de facturi. \u00cen plus, se pot genera devize, proforme, oferte. Se pot urm\u0103ri pl\u0103\u021bile. Totul \u00een acela\u0219i sistem.<\/p>\n\n\n\n

Management de proiect<\/a>.<\/strong> \u00cen cazul proiectelor mai complexe, po\u021bi utiliza modulul de project management pentru a urm\u0103ri sarcini, deadline-uri \u0219i responsabili.<\/p>\n\n\n\n

Marketing<\/a>.<\/strong> Coreleaz\u0103 campaniile de marketing de pe toate canalele \u0219i folose\u0219te email \u0219i SMS \u00een mas\u0103. Automatizeaz\u0103 primirea de mesaje de c\u0103tre lead-urile \u0219i clien\u021bii firmei.<\/p>\n\n\n\n

Helpdesk<\/a>.<\/strong> Unii clien\u021bi au probleme cu produsul livrat sau cu serviciile de instalare? Pot face o notificare \u0219i este creat automat un tichet cu datele problemei. Vei putea s\u0103 te ocupi rapid de aceasta.<\/p>\n\n\n\n

HR<\/a><\/strong>. Po\u021bi folosi MiniCRM pentru recrutare \u0219i pentru administrarea personalului.<\/p>\n\n\n\n

Business Intelligence<\/a>.<\/strong> Ai rapoarte avansate ca s\u0103 vezi unde pierzi timp \u0219i bani \u0219i unde se blocheaz\u0103 procese. <\/p>\n","protected":false},"excerpt":{"rendered":"

Firmele de instala\u021bii \u0219i service se confrunt\u0103 nu doar cu provoc\u0103ri tehnice, ci \u0219i cu probleme logistice \u0219i de management al clien\u021bilor. Dac\u0103 lipse\u0219te organizarea muncii \u0219i gestionarea corect\u0103 a timpului echipei de instala\u021bii, rezultatele sunt c\u0103 ui\u021bi de clien\u021bi, pierzi timp, nu mai \u0219tii \u00een ce stadiu se afl\u0103 o lucrare, nu ob\u021bii venituri […]<\/p>\n","protected":false},"author":60,"featured_media":14333,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[563,28,376],"tags":[435,641,644,632,444],"class_list":["post-14303","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-crm","category-management-sfaturi-afaceri-mici","category-minicrm-sfaturi-implementare-crm","tag-crm","tag-crm-firme-instalatii","tag-crm-firme-panouri-solare","tag-management-clienti","tag-management-echipa","post_format-post-format-gallery"],"yoast_head":"\nUtilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service<\/title>\n<meta name=\"description\" content=\"Firmele de instala\u021bii \u0219i service se confrunt\u0103 nu doar cu provoc\u0103ri tehnice, ci \u0219i cu probleme logistice \u0219i de management al clien\u021bilor. Dac\u0103 lipse\u0219te\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service\" \/>\n<meta property=\"og:description\" content=\"Firmele de instala\u021bii \u0219i service se confrunt\u0103 nu doar cu provoc\u0103ri tehnice, ci \u0219i cu probleme logistice \u0219i de management al clien\u021bilor. Dac\u0103 lipse\u0219te\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/\" \/>\n<meta property=\"og:site_name\" content=\"MiniCRM Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-18T13:33:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-18T14:42:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/sprijinim-firmele-de-panouri-solare.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mihai Deac\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mihai Deac\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/\"},\"author\":{\"name\":\"Mihai Deac\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#\\\/schema\\\/person\\\/e6fd941ab109cd7de2d5447b79d1be01\"},\"headline\":\"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service\",\"datePublished\":\"2022-11-18T13:33:44+00:00\",\"dateModified\":\"2022-11-18T14:42:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/\"},\"wordCount\":973,\"publisher\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/minicrm-wp-ro.s3.amazonaws.com\\\/uploads\\\/2022\\\/11\\\/sprijinim-firmele-de-panouri-solare.png\",\"keywords\":[\"CRM\",\"CRM firme instalatii\",\"CRM firme panouri solare\",\"management clienti\",\"management echipa\"],\"articleSection\":[\"CRM\",\"Management\",\"MiniCRM\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/\",\"url\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/\",\"name\":\"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/minicrm-wp-ro.s3.amazonaws.com\\\/uploads\\\/2022\\\/11\\\/sprijinim-firmele-de-panouri-solare.png\",\"datePublished\":\"2022-11-18T13:33:44+00:00\",\"dateModified\":\"2022-11-18T14:42:52+00:00\",\"description\":\"Firmele de instala\u021bii \u0219i service se confrunt\u0103 nu doar cu provoc\u0103ri tehnice, ci \u0219i cu probleme logistice \u0219i de management al clien\u021bilor. Dac\u0103 lipse\u0219te\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/minicrm-wp-ro.s3.amazonaws.com\\\/uploads\\\/2022\\\/11\\\/sprijinim-firmele-de-panouri-solare.png\",\"contentUrl\":\"https:\\\/\\\/minicrm-wp-ro.s3.amazonaws.com\\\/uploads\\\/2022\\\/11\\\/sprijinim-firmele-de-panouri-solare.png\",\"width\":800,\"height\":250},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/11-18\\\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/\",\"name\":\"MiniCRM Blog\",\"description\":\"Sfaturi, idei, analize despre utilizarea CRM \u0219i cre\u0219terea productivit\u0103\u021bii\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#organization\",\"name\":\"MiniCRM Blog\",\"url\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/minicrm-wp-ro.s3.amazonaws.com\\\/uploads\\\/2021\\\/04\\\/cropped-MC_Favicon_straight_2021_255x255px.png\",\"contentUrl\":\"https:\\\/\\\/minicrm-wp-ro.s3.amazonaws.com\\\/uploads\\\/2021\\\/04\\\/cropped-MC_Favicon_straight_2021_255x255px.png\",\"width\":512,\"height\":512,\"caption\":\"MiniCRM Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#\\\/schema\\\/person\\\/e6fd941ab109cd7de2d5447b79d1be01\",\"name\":\"Mihai Deac\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d5321412652436d7dfa6fdc8831442e3643c78c201bd630206d28b8a3aa8b539?s=96&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d5321412652436d7dfa6fdc8831442e3643c78c201bd630206d28b8a3aa8b539?s=96&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d5321412652436d7dfa6fdc8831442e3643c78c201bd630206d28b8a3aa8b539?s=96&r=g\",\"caption\":\"Mihai Deac\"},\"sameAs\":[\"https:\\\/\\\/www.minicrm.ro\\\/\"],\"url\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/author\\\/mihai-deac\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service","description":"Firmele de instala\u021bii \u0219i service se confrunt\u0103 nu doar cu provoc\u0103ri tehnice, ci \u0219i cu probleme logistice \u0219i de management al clien\u021bilor. Dac\u0103 lipse\u0219te","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/","og_locale":"en_US","og_type":"article","og_title":"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service","og_description":"Firmele de instala\u021bii \u0219i service se confrunt\u0103 nu doar cu provoc\u0103ri tehnice, ci \u0219i cu probleme logistice \u0219i de management al clien\u021bilor. Dac\u0103 lipse\u0219te","og_url":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/","og_site_name":"MiniCRM Blog","article_published_time":"2022-11-18T13:33:44+00:00","article_modified_time":"2022-11-18T14:42:52+00:00","og_image":[{"width":800,"height":250,"url":"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/sprijinim-firmele-de-panouri-solare.png","type":"image\/png"}],"author":"Mihai Deac","twitter_misc":{"Written by":"Mihai Deac","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/#article","isPartOf":{"@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/"},"author":{"name":"Mihai Deac","@id":"https:\/\/www.minicrm.ro\/blog\/#\/schema\/person\/e6fd941ab109cd7de2d5447b79d1be01"},"headline":"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service","datePublished":"2022-11-18T13:33:44+00:00","dateModified":"2022-11-18T14:42:52+00:00","mainEntityOfPage":{"@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/"},"wordCount":973,"publisher":{"@id":"https:\/\/www.minicrm.ro\/blog\/#organization"},"image":{"@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/#primaryimage"},"thumbnailUrl":"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/sprijinim-firmele-de-panouri-solare.png","keywords":["CRM","CRM firme instalatii","CRM firme panouri solare","management clienti","management echipa"],"articleSection":["CRM","Management","MiniCRM"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/","url":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/","name":"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service","isPartOf":{"@id":"https:\/\/www.minicrm.ro\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/#primaryimage"},"image":{"@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/#primaryimage"},"thumbnailUrl":"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/sprijinim-firmele-de-panouri-solare.png","datePublished":"2022-11-18T13:33:44+00:00","dateModified":"2022-11-18T14:42:52+00:00","description":"Firmele de instala\u021bii \u0219i service se confrunt\u0103 nu doar cu provoc\u0103ri tehnice, ci \u0219i cu probleme logistice \u0219i de management al clien\u021bilor. Dac\u0103 lipse\u0219te","breadcrumb":{"@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/#primaryimage","url":"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/sprijinim-firmele-de-panouri-solare.png","contentUrl":"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/sprijinim-firmele-de-panouri-solare.png","width":800,"height":250},{"@type":"BreadcrumbList","@id":"https:\/\/www.minicrm.ro\/blog\/2022\/11-18\/utilizarea-softurilor-crm-pentru-firme-de-instalatii-si-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.minicrm.ro\/blog\/"},{"@type":"ListItem","position":2,"name":"Utilizarea softurilor CRM pentru firme de instala\u021bii \u0219i service"}]},{"@type":"WebSite","@id":"https:\/\/www.minicrm.ro\/blog\/#website","url":"https:\/\/www.minicrm.ro\/blog\/","name":"MiniCRM Blog","description":"Sfaturi, idei, analize despre utilizarea CRM \u0219i cre\u0219terea productivit\u0103\u021bii","publisher":{"@id":"https:\/\/www.minicrm.ro\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.minicrm.ro\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.minicrm.ro\/blog\/#organization","name":"MiniCRM Blog","url":"https:\/\/www.minicrm.ro\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.minicrm.ro\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2021\/04\/cropped-MC_Favicon_straight_2021_255x255px.png","contentUrl":"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2021\/04\/cropped-MC_Favicon_straight_2021_255x255px.png","width":512,"height":512,"caption":"MiniCRM Blog"},"image":{"@id":"https:\/\/www.minicrm.ro\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.minicrm.ro\/blog\/#\/schema\/person\/e6fd941ab109cd7de2d5447b79d1be01","name":"Mihai Deac","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/d5321412652436d7dfa6fdc8831442e3643c78c201bd630206d28b8a3aa8b539?s=96&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d5321412652436d7dfa6fdc8831442e3643c78c201bd630206d28b8a3aa8b539?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d5321412652436d7dfa6fdc8831442e3643c78c201bd630206d28b8a3aa8b539?s=96&r=g","caption":"Mihai Deac"},"sameAs":["https:\/\/www.minicrm.ro\/"],"url":"https:\/\/www.minicrm.ro\/blog\/author\/mihai-deac\/"}]}},"_links":{"self":[{"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/posts\/14303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/users\/60"}],"replies":[{"embeddable":true,"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/comments?post=14303"}],"version-history":[{"count":2,"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/posts\/14303\/revisions"}],"predecessor-version":[{"id":14336,"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/posts\/14303\/revisions\/14336"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/media\/14333"}],"wp:attachment":[{"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/media?parent=14303"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/categories?post=14303"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.minicrm.ro\/blog\/wp-json\/wp\/v2\/tags?post=14303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}