{"id":14234,"date":"2022-11-16T15:24:00","date_gmt":"2022-11-16T13:24:00","guid":{"rendered":"https:\/\/www.minicrm.ro\/blog\/?p=14234"},"modified":"2022-11-09T17:01:05","modified_gmt":"2022-11-09T15:01:05","slug":"6-motive-sa-iti-cresti-afacerea-cu-un-crm-in-2023","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/blog\/2022\/11-16\/6-motive-sa-iti-cresti-afacerea-cu-un-crm-in-2023\/","title":{"rendered":"6 motive s\u0103 \u00ee\u021bi cre\u0219ti afacerea cu un CRM \u00een 2023"},"content":{"rendered":"\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><\/figure>\n\n\n\n<p>Din perspectiv\u0103 antreprenorial\u0103, o afacere este asemenea unui copil. Dac\u0103 nu cre\u015fte, ceva este \u00een neregul\u0103. La rata preconizat\u0103 a infla\u0163iei \u00een 2023, cre\u015fterea afacerii devine de fapt echivalent\u0103 cu supravie\u0163uirea ei. Va trebui s\u0103 cre\u0219ti afacerea chiar \u0219i doar ca s\u0103 r\u0103m\u00e2i pe loc.&nbsp;<\/p>\n\n\n\n<p>Nu vei putea cre\u0219te f\u0103r\u0103 o minim\u0103 tehnologie, care s\u0103 te ajute s\u0103 ai un <strong>randament mai ridicat \u0219i s\u0103 \u00ee\u021bi organizezi clien\u021bii \u0219i lead-urile<\/strong>. O astfel de tehnologie sunt softurile CRM.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Ce este un CRM?<\/strong><\/h2>\n\n\n\n<p>Un <a href=\"https:\/\/www.minicrm.ro\/ce-este-un-crm\/\">soft CRM<\/a> este un sistem care sistematizeaz\u0103 \u0219i automatizeaz\u0103 toate procesele de lucru legate de rela\u021bia cu clien\u021bii \u0219i poten\u021bialii clien\u021bi. CRM-ul este folosit cu prec\u0103dere de echipele de v\u00e2nz\u0103ri (sales), pentru a p\u0103stra toat\u0103 informa\u021bia despre client \u00eentr-un istoric. \u00cens\u0103 CRM-urile moderne \u00eendeplinesc func\u021bii mult mai variate, ce nu sunt limitate la v\u00e2nz\u0103ri, ci <strong>sistematizeaz\u0103 \u00een general activitatea companiilor<\/strong> \u0219i ajut\u0103 la managementul cre\u0219terii acestora.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Ce este un CRM? Ce departamente pot folosi un soft CRM?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/gQDcLS81K-s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\"><strong>De ce ai nevoie de un CRM \u00een 2023?<\/strong><\/h2>\n\n\n\n<p><strong>1. <em>Ca s\u0103 cre\u0219ti v\u00e2nz\u0103rile<\/em>.<\/strong> \u00cen general, companiile raporteaz\u0103 cre\u0219teri ale v\u00e2nz\u0103rilor \u00een urma utiliz\u0103rii unui CRM. Conform unor studii, cre\u0219terea medie pe care o aduce <a href=\"https:\/\/tech.co\/crm-software\/crm-statistics#:~:text=CRM%20software%20can%20boost%20sales%20by%2029%25\">un CRM este de 29%<\/a>. <a href=\"https:\/\/www.minicrm.ro\/povesti-de-succes\/studiu-de-caz-crm---emiral\/\">Clien\u021bii MiniCRM<\/a> vorbesc despre cre\u0219teri de p\u00e2n\u0103 la 30%.&nbsp;<\/p>\n\n\n\n<p><strong>2. <em>Ca s\u0103 cre\u0219ti randamentul \u0219i eficien\u021ba echipei.<\/em><\/strong> CRM-ul se ocup\u0103 de multe din sarcinile rutiniere, f\u0103r\u0103 s\u0103 mai fie nevoie de interven\u021bie uman\u0103. De exemplu, un CRM se poate ocupa de trimiterea automat\u0103 de <strong>serii de email-uri<\/strong>, <strong>notific\u0103ri de plat\u0103<\/strong>, de <strong>generarea de contracte<\/strong> \u0219i <strong>facturi<\/strong>. Astfel, r\u0103m\u00e2ne mai mult timp pentru ca angaja\u021bii s\u0103 se ocupe de lucrurile importante, creative, pe care doar ei le pot face. Conform unor studii, <a href=\"http:\/\/blogs.salesforce.com\/company\/2013\/03\/accounting-crm-increase-sales-productivity.html\">un CRM cre\u0219te productivitatea p\u00e2n\u0103 la 34%<\/a>.<\/p>\n\n\n\n<p><strong>3. <em>Ca s\u0103 ai clien\u021bi satisf\u0103cu\u021bi.<\/em><\/strong><em> <\/em>Clien\u021bii mul\u021bumi\u021bi au \u0219anse mai mari s\u0103 r\u0103m\u00e2n\u0103 cu compania. Conform studiilor, <a href=\"https:\/\/www.yokellocal.com\/blog\/how-does-a-crm-help-to-increase-customer-satisfaction#:~:text=CRM%20has%20been%20shown%20to%20improve%20customer%20retention%20by%20as%20much%20as%2027%25.%20Using\">reten\u021bia clien\u021bilor cre\u0219te \u00een medie cu 27%<\/a> \u00een cazul utiliz\u0103rii unui sistem CRM.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"408\" height=\"402\" src=\"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/3-Key-CRM-Statistics-1024x1010-1-408x402.jpeg\" alt=\"\" class=\"wp-image-14246\" srcset=\"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/3-Key-CRM-Statistics-1024x1010-1-408x402.jpeg 408w, https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/3-Key-CRM-Statistics-1024x1010-1-300x296.jpeg 300w, https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/3-Key-CRM-Statistics-1024x1010-1-768x758.jpeg 768w, https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/3-Key-CRM-Statistics-1024x1010-1.jpeg 1024w\" sizes=\"auto, (max-width: 408px) 100vw, 408px\" \/><figcaption>C\u00e2teva statistici CRM. Sursa: <a href=\"https:\/\/financesonline.com\/crm-software-statistics\">https:\/\/financesonline.com\/crm-software-statistics<\/a>\/<\/figcaption><\/figure>\n<\/div>\n\n\n<p><strong>4. <em>Pentru rapoarte \u0219i analize.<\/em><\/strong><em> <\/em>Companiile care vor s\u0103 supravie\u021buiasc\u0103 \u0219i s\u0103 prospere \u00een 2023 se vor uita mai atent dec\u00e2t oric\u00e2nd la datele activit\u0103\u021bii lor: unde se pierd clien\u021bi, care este ROI-ul campaniilor, unde putem reduce cheltuielile? Un CRM genereaz\u0103 automat astfel de rapoarte.<\/p>\n\n\n\n<p><strong>5. <em>Pentru predic\u021bii financiare<\/em>.<\/strong> Vrei s\u0103 vezi dinainte la ce s\u0103 te a\u0219tep\u021bi de la ciclul actual de v\u00e2nzare? Vrei s\u0103 previzionezi ce MRR \u00ee\u021bi vor aduce lead-urile care se afl\u0103 acum \u00een pipeline? Folose\u0219te un CRM.<\/p>\n\n\n\n<p><strong>6. <em>Pentru a interconecta toate aspectele legate de business.<\/em><\/strong><em> <\/em>Prin integrarea CRM cu alte instrumente de business, companiile pot construi o viziune unic\u0103 asupra fiec\u0103rui client. Acest lucru este valabil \u00een primul r\u00e2nd pentru integrarea cu instrumente de marketing, dar CRM-ul poate fi integrat cu succes \u0219i cu instrumente contabile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De ce MiniCRM?<\/h2>\n\n\n\n<p>Iat\u0103 cinci motive ca s\u0103 alegi MiniCRM pentru cre\u015fterea afacerii tale \u00een 2023.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"483\" height=\"402\" src=\"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/crm-tag-clouds-ro-3-483x402.png\" alt=\"crm all-in-one: vanzari, marketing, facturare, sarcini interne\" class=\"wp-image-14243\" srcset=\"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/crm-tag-clouds-ro-3-483x402.png 483w, https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/crm-tag-clouds-ro-3-300x250.png 300w, https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/crm-tag-clouds-ro-3-768x639.png 768w, https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/11\/crm-tag-clouds-ro-3.png 970w\" sizes=\"auto, (max-width: 483px) 100vw, 483px\" \/><figcaption>MiniCRM este o solu\u021bie all-in-one: marketing, facturare, v\u00e2nz\u0103ri, HR etc.<\/figcaption><\/figure>\n<\/div>\n\n\n<p><strong>1. MiniCRM e mai mult dec\u00e2t un simplu CRM.<\/strong> Suntem mai aproape de ceea ce s-ar numi o solu\u021bie all-in-one pentru sistematizarea afacerii. Integr\u0103m <a href=\"https:\/\/www.minicrm.ro\/tur\/account-management\/\">managementul clien\u021bilor<\/a> \u0219i <a href=\"https:\/\/www.minicrm.ro\/tur\/vanzari\/\">v\u00e2nz\u0103rile<\/a> cu <a href=\"https:\/\/www.minicrm.ro\/tur\/marketing\/\">marketingul<\/a>, <a href=\"https:\/\/www.minicrm.ro\/tur\/project\/\">managementul de proiect<\/a>, cu <a href=\"https:\/\/www.minicrm.ro\/tur\/helpdesk\/\">customer support-ul<\/a>, <a href=\"https:\/\/www.minicrm.ro\/tur\/facturare\/\">facturarea<\/a>, contractarea, <a href=\"https:\/\/www.minicrm.ro\/tur\/hr\/\">recrutarea \u0219i administrarea personalului<\/a>, organizarea de evenimente. \u00cen plus, sistemul nostru CRM este suficient de adaptabil \u00eenc\u00e2t s\u0103 putem ad\u0103uga la list\u0103 procese de lucru specifice pe care le-ai putea avea.<\/p>\n\n\n\n<p><strong>2. Tehnologia este esen\u0163ial\u0103<\/strong> \u00een <a href=\"https:\/\/www.minicrm.ro\/tur\/account-management\/\">gestionarea rela\u0163iilor cu clien\u0163ii<\/a>. Po\u0163i cre\u015fte v\u00e2nz\u0103rile \u015fi dubl\u00e2nd num\u0103rul angaja\u0163ilor din departament, \u00eens\u0103 cum vor ar\u0103ta indicatorii de profitabilitate? 2023 ar trebui s\u0103 fie anul \u00een care ui\u0163i de agend\u0103 \u015fi Excel \u015fi treci la un <a href=\"https:\/\/www.minicrm.ro\">sistem CRM profesionist<\/a> care s\u0103-\u0163i permit\u0103 s\u0103 faci mai mult cu mai pu\u0163in. Cu MiniCRM centralizezi datele despre clien\u0163i, derulezi campanii, faci follow-up, controlezi v\u00e2nz\u0103rile, facturezi \u015fi &nbsp;ai rapoarte clare de activitate. Lista este foarte lung\u0103, le po\u0163i verifica pe toate cu un <a href=\"https:\/\/www.minicrm.ro\/signup\/try\/\">cont demo<\/a>.<\/p>\n\n\n\n<p><strong>3. MiniCRM este un CRM \u00een cloud<\/strong>. Pentru c\u0103 este livrat\u0103 \u00een regim cloud, utilizatorii acceseaz\u0103 \u00eentotdeauna cea mai bun\u0103 versiune a aplica\u021biei. <strong>F\u0103r\u0103 migr\u0103ri \u015fi update-uri periodice<\/strong>. \u00cen plus, <strong>datele personale ale clien\u021bilor t\u0103i se afl\u0103 \u00een siguran\u021b\u0103<\/strong>, pe servere securizate, care respect\u0103 <strong>reglement\u0103rile UE \u00een privin\u021ba GDPR<\/strong>. Nu trebuie s\u0103 instalezi nimic pe propriul calculator \u0219i nu trebuie s\u0103 te temi c\u0103 datele s-ar putea pierde sau ar putea fi furate. Solu\u0163ia este actualizat\u0103 permanent pentru a face fa\u0163\u0103 provoc\u0103rilor din business. Adic\u0103 \u00een 2023 ai un sistem CRM g\u00e2ndit pentru 2023. MiniCRM se dezvolt\u0103 continuu din dou\u0103 surse: propriul departament de cercetare \u015fi feedback-ul miilor de utilizatori. <\/p>\n\n\n\n<p><strong>4. MiniCRM este o solu\u0163ie disponibil\u0103 prin abonament \u015fi accesibil\u0103 din browser.<\/strong> F\u0103r\u0103 costuri suplimentare cu servere, sisteme de operare \u015fi servicii de instalare. Contractarea MiniCRM este similar\u0103 unui serviciu de telefonie mobil\u0103 \u015fi nu implic\u0103 pl\u0103\u0163i \u00een avans. Practic, nu exist\u0103 un prag financiar, iar MiniCRM este accesibil\u0103 oric\u0103rei companii care vrea s\u0103 creasc\u0103, <strong>indiferent de cifra de afaceri \u015fi num\u0103rul de utilizatori<\/strong>.<\/p>\n\n\n\n<p><strong>5. Nivel excelent de suport oferit tuturor utilizatorilor.<\/strong> Suntem <a href=\"https:\/\/www.minicrm.ro\"><strong>furnizorul de CRM \u00een cloud<\/strong><\/a> cu cea mai mare echip\u0103 de consultan\u0163i. Aceasta \u00eenseamn\u0103 c\u0103, oric\u00e2nd ai nevoie de ajutor, unul dintre colegii no\u0219tri \u00ee\u0163i va r\u0103spunde la telefon. Credem \u00een rela\u0163iile directe \u015fi credem c\u0103 factorul uman este cel mai important. Organiz\u0103m constant <a href=\"https:\/\/www.youtube.com\/watch?v=6AfaPO_nmTU&amp;list=PLypXpOVZeajrLoB4kwvUlKnl4PT2pBhmZ\">workshopuri \u015fi webinarii<\/a>, pentru ca tu s\u0103 \u00een\u0163elegi mai bine cum func\u0163ioneaz\u0103 un sistem CRM \u015fi cum \u00eel po\u0163i utiliza eficient \u00een afacerea ta.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.youtube.com\/watch?v=MG86OL2WNWU\n<\/div><figcaption>Vezi unul din webinariile MiniCRM<\/figcaption><\/figure>\n\n\n\n<p>Suntem siguri c\u0103 ai suficiente motive s\u0103-\u0163i dore\u015fti o afacere c\u00e2t mai mai solid\u0103. Ai nevoie de mijloace prin care s\u0103 c\u00e2\u015ftigi \u00eencrederea \u015fi respectul clien\u0163ilor \u015fi s\u0103 le transformi \u00een v\u00e2nz\u0103ri c\u00e2\u015ftigate \u015fi profitabilitate. Testeaz\u0103-ne, deschide un cont DEMO chiar acum!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.minicrm.ro\/signup\/try\/\">Testeaz\u0103 gratuit<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Din perspectiv\u0103 antreprenorial\u0103, o afacere este asemenea unui copil. Dac\u0103 nu cre\u015fte, ceva este \u00een neregul\u0103. La rata preconizat\u0103 a infla\u0163iei \u00een 2023, cre\u015fterea afacerii devine de fapt echivalent\u0103 cu supravie\u0163uirea ei. Va trebui s\u0103 cre\u0219ti afacerea chiar \u0219i doar ca s\u0103 r\u0103m\u00e2i pe loc.&nbsp; Nu vei putea cre\u0219te f\u0103r\u0103 o minim\u0103 tehnologie, care s\u0103 [&hellip;]<\/p>\n","protected":false},"author":60,"featured_media":14258,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[563,28,376],"tags":[608,435,611,438,605,602],"class_list":["post-14234","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-crm","category-management-sfaturi-afaceri-mici","category-minicrm-sfaturi-implementare-crm","tag-beneficii-crm","tag-crm","tag-crm-cloud","tag-crm-vanzari","tag-productivitate-echipa","tag-soft-crm","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>6 motive s\u0103 \u00ee\u021bi cre\u0219ti afacerea cu un CRM \u00een 2023<\/title>\n<meta name=\"description\" content=\"Din perspectiv\u0103 antreprenorial\u0103, o afacere este asemenea unui copil. 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