{"id":14183,"date":"2022-10-17T10:26:00","date_gmt":"2022-10-17T07:26:00","guid":{"rendered":"https:\/\/www.minicrm.ro\/blog\/?p=14183"},"modified":"2022-11-09T17:03:50","modified_gmt":"2022-11-09T15:03:50","slug":"utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/blog\/2022\/10-17\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\/","title":{"rendered":"Utilizarea sistemelor CRM \u00een managementul muncii \u00een echip\u0103"},"content":{"rendered":"\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><\/figure>\n\n\n\n<p>Imaginea omului de v\u00e2nz\u0103ri carismatic, competitiv, care lucreaz\u0103 singur, este un cli\u0219eu perpetuat de filmele de la Hollywood. Dar realitatea este c\u0103 managementul echipei de v\u00e2nz\u0103ri depinde de munca \u00een echip\u0103. Iar munca echipei de v\u00e2nz\u0103ri nu poate fi eficient\u0103 f\u0103r\u0103 un <a href=\"https:\/\/www.minicrm.ro\/\">sistem CRM<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Rela\u021bia echipei de v\u00e2nz\u0103ri cu restul companiei<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>rela\u021bia cu marketingul<\/strong> &#8211; rolul colegilor de la marketing este s\u0103 genereze lead-uri c\u00e2t mai multe \u0219i c\u00e2t mai de calitate. Este important ca eforturile celor dou\u0103 departamente s\u0103 se coreleze. Marketing-ul trebuie s\u0103 afle de la v\u00e2nz\u0103ri c\u00e2nd o campanie sau o reclam\u0103 anume a generat mai apoi rezultate slabe \u0219i de ce.<\/li><\/ul>\n\n\n\n<!--more-->\n\n\n\n<ul class=\"wp-block-list\"><li><strong>rela\u021bia cu sales support \/ presales<\/strong> &#8211; rolul acestor colegi este s\u0103 califice lead-urile. Ei determin\u0103 dac\u0103 lead-ul este cineva c\u0103ruia i se poate vinde sau nu. Nevoile sale pot fi rezolvate de produsul nostru? Au capacitatea financiar\u0103 de a achizi\u021biona produsul nostru? C\u00e2nd ar fi disponibili pentru o \u00eent\u00e2lnire cu un reprezentant v\u00e2nz\u0103ri? E important ca v\u00e2nz\u0103rile s\u0103 afle de la sales support c\u00e2t mai multe lucruri despre nevoile lead-ului.<\/li><li><strong>rela\u021bia cu account management-ul \/ suportul tehnic<\/strong> &#8211; dup\u0103 o v\u00e2nzare c\u00e2\u0219tigat\u0103, clientul este de cele mai multe ori preluat de la v\u00e2nz\u0103ri la account management. Tot ce s-a discutat \u00een v\u00e2nz\u0103ri trebuie s\u0103 fie corelat cu ce se discut\u0103 mai departe. Promisiunile trebuie onorate \u0219i colegii trebuie s\u0103 se asigure c\u0103 toate func\u021bionalit\u0103\u021bile produsului\/serviciului sunt furnizate a\u0219a cum a fost stabilit.<\/li><\/ul>\n\n\n\n<p>\u00cen acest context, pentru ca tot acest du-te-vino de informa\u021bii s\u0103 func\u021bioneze normal, este nevoie de un sistem de lucru care s\u0103 aib\u0103 \u00een centru un <a href=\"https:\/\/www.minicrm.ro\/\">CRM<\/a>. CRM-ul este nu doar baza de date cu informa\u021bia centralizat\u0103 despre clien\u021bi, ci \u0219i totalitatea regulilor de ac\u021biune \u0219i proceselor legate de ace\u0219tia.<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/gQDcLS81K-s\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Managementul echipei de v\u00e2nz\u0103ri \u00eentr-un CRM<\/strong><\/h2>\n\n\n\n<p><strong>Partajare de agend\u0103, alocare \u015fi preluare de responsabilit\u0103\u0163i<\/strong>. CRM-ul ofer\u0103 transparen\u0163\u0103 asupra agendei \u015fi permite responsabililor s\u0103 delege sarcini c\u0103tre membrii echipei \u015fi s\u0103 aib\u0103 o imagine real\u0103 asupra gradului de \u00eenc\u0103rcare al fiec\u0103ruia. La intrarea unui angajat \u00een concediu,&nbsp; de odihn\u0103 sau medical, clien\u0163ii acestuia nu trebuie ignora\u0163i \u015fi nici ac\u0163iunile de follow-up nu trebuie \u00eentrerupte. <a href=\"https:\/\/www.minicrm.ro\/\">MiniCRM<\/a>, spre exemplu, permite stabilirea de drepturi asupra vizualiz\u0103rii \u00eenregistr\u0103rilor din agend\u0103, \u00een func\u0163ie de specificul \u015fi cerin\u0163ele fiec\u0103rei companii. Aceste func\u0163ionalit\u0103\u0163i sunt disponibile at\u00e2t \u00een varianta web desktop, c\u00e2t \u015fi prin aplica\u0163ia mobil\u0103. Prin urmare, cu MiniCRM, mobilitatea nu afecteaz\u0103 colaborarea. Aceasta este una dintre metodele de lucru \u00een echip\u0103 \u00een CRM, care aduc eficien\u021b\u0103 \u0219i elimin\u0103 erorile.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"638\" height=\"402\" src=\"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/10\/MiniCRM-in-centrul-tuturor-activitatilor-echipei-de-vanzari-638x402.jpeg\" alt=\"CRM pentru managementul echipei de vanzari\" class=\"wp-image-14186\" srcset=\"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/10\/MiniCRM-in-centrul-tuturor-activitatilor-echipei-de-vanzari-638x402.jpeg 638w, https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/10\/MiniCRM-in-centrul-tuturor-activitatilor-echipei-de-vanzari-300x189.jpeg 300w, https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/10\/MiniCRM-in-centrul-tuturor-activitatilor-echipei-de-vanzari-768x484.jpeg 768w, https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/10\/MiniCRM-in-centrul-tuturor-activitatilor-echipei-de-vanzari.jpeg 1190w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Acces la o baz\u0103 de date unic\u0103 \u015fi o perspectiv\u0103 unitar\u0103 asupra clien\u021bilor<\/strong>. Cu MiniCRM nu ve\u0163i avea dou\u0103 versiuni alte aceluia\u0219i adev\u0103r. Fiecare livrat\u0103 \u015fi sus\u0163inut\u0103 cu ajutorul unei copii locale a unui fi\u015fier Excel, denumit preten\u0163ios \u201c<em>Baza general\u0103 de date clien\u0163i 2018 AD<\/em>\u201d. Multe ne\u00een\u0163elegeri se vor risipi \u00een cadrul echipei de v\u00e2nz\u0103ri.&nbsp;<\/p>\n\n\n\n<p><strong>Eliminarea fric\u0163iunilor<\/strong>. CRM-ul te ajut\u0103 s\u0103 ai vizibilitate \u015fi s\u0103 nu ui\u0163i. MiniCRM face aceasta prin accesul comun la date \u015fi prin remindere, notific\u0103ri automate, follow-up automat etc. Prin urmare \u00eentreb\u0103ri de genul &#8220;Cine l-a sunat pe domnul X, pentru c\u0103 este clientul meu?&#8221; sau &#8220;De ce nu l-a sunat nimeni pe Domnul X?&#8221; nu vor mai fi puse, pentru c\u0103 portofoliile de clien\u0163i vor fi transparente, iar interac\u0163iunile cu ace\u015ftia programabile.<\/p>\n\n\n\n<p><strong>Schimb de informa\u0163ii \u015fi partajare de documente<\/strong>. Transformarea CRM-ului \u00eentr-o libr\u0103rie de documente \u015fi bune practici este util\u0103 \u00eentregii echipe. To\u0163i angaja\u0163ii vor utiliza ultimele versiuni de contracte, oferte, liste de pre\u0163uri, specifica\u0163ii tehnice etc. Interac\u0163iunile cu clien\u0163ii vor avea un plus de coeren\u021b\u0103. Situa\u0163iile \u00een care clien\u0163ii primesc documente vechi \u015fi oferte neactualizate vor deveni istorie.<\/p>\n\n\n\n<p>CRM-ul ajut\u0103 la crearea unui culturi a colabor\u0103rii. O companie \u00een care \u00eentreaga echip\u0103 colaboreaz\u0103 \u015fi comunic\u0103, vorbe\u0219te \u015fi ascult\u0103 deopotriv\u0103, \u00ee\u015fi coordoneaz\u0103 ac\u0163iunile \u015fi \u00ee\u015fi sincronizeaz\u0103 capabilit\u0103\u021bile individuale nu poate fi dec\u00e2t o companie de succes. Dac\u0103 vrei s\u0103 mergi pe acest drum, <a href=\"https:\/\/www.minicrm.ro\/lp\/consultanta\/\">cere o consultan\u021b\u0103 gratuit\u0103 cu echipa MiniCRM<\/a> \u015fi afl\u0103 cum po\u0163i face ca managementul echipei de v\u00e2nz\u0103ri s\u0103 devin\u0103 o sarcin\u0103 u\u0219oar\u0103.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imaginea omului de v\u00e2nz\u0103ri carismatic, competitiv, care lucreaz\u0103 singur, este un cli\u0219eu perpetuat de filmele de la Hollywood. Dar realitatea este c\u0103 managementul echipei de v\u00e2nz\u0103ri depinde de munca \u00een echip\u0103. Iar munca echipei de v\u00e2nz\u0103ri nu poate fi eficient\u0103 f\u0103r\u0103 un sistem CRM. Rela\u021bia echipei de v\u00e2nz\u0103ri cu restul companiei rela\u021bia cu marketingul &#8211; [&hellip;]<\/p>\n","protected":false},"author":60,"featured_media":14186,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[28],"tags":[435,438,444,590,587],"class_list":["post-14183","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-management-sfaturi-afaceri-mici","tag-crm","tag-crm-vanzari","tag-management-echipa","tag-management-echipa-vanzari","tag-management-munca-in-echipa","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Utilizarea sistemelor CRM \u00een managementul muncii \u00een echip\u0103<\/title>\n<meta name=\"description\" content=\"Imaginea omului de v\u00e2nz\u0103ri carismatic, competitiv, care lucreaz\u0103 singur, este un cli\u0219eu perpetuat de filmele de la Hollywood. 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Dar realitatea este c\u0103\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.minicrm.ro\/blog\/2022\/10-17\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\/\" \/>\n<meta property=\"og:site_name\" content=\"MiniCRM Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-17T07:26:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-09T15:03:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/minicrm-wp-ro.s3.amazonaws.com\/uploads\/2022\/10\/MiniCRM-in-centrul-tuturor-activitatilor-echipei-de-vanzari.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1190\" \/>\n\t<meta property=\"og:image:height\" content=\"750\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mihai Deac\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mihai Deac\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/10-17\\\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/10-17\\\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\\\/\"},\"author\":{\"name\":\"Mihai Deac\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#\\\/schema\\\/person\\\/e6fd941ab109cd7de2d5447b79d1be01\"},\"headline\":\"Utilizarea sistemelor CRM \u00een managementul muncii \u00een echip\u0103\",\"datePublished\":\"2022-10-17T07:26:00+00:00\",\"dateModified\":\"2022-11-09T15:03:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/10-17\\\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\\\/\"},\"wordCount\":768,\"publisher\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/10-17\\\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/minicrm-wp-ro.s3.amazonaws.com\\\/uploads\\\/2022\\\/10\\\/MiniCRM-in-centrul-tuturor-activitatilor-echipei-de-vanzari.jpeg\",\"keywords\":[\"CRM\",\"CRM vanzari\",\"management echipa\",\"management echipa vanzari\",\"management munca in echipa\"],\"articleSection\":[\"Management\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/10-17\\\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\\\/\",\"url\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/10-17\\\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\\\/\",\"name\":\"Utilizarea sistemelor CRM \u00een managementul muncii \u00een echip\u0103\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/10-17\\\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.minicrm.ro\\\/blog\\\/2022\\\/10-17\\\/utilizarea-sistemelor-crm-in-managementul-muncii-in-echipa\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/minicrm-wp-ro.s3.amazonaws.com\\\/uploads\\\/2022\\\/10\\\/MiniCRM-in-centrul-tuturor-activitatilor-echipei-de-vanzari.jpeg\",\"datePublished\":\"2022-10-17T07:26:00+00:00\",\"dateModified\":\"2022-11-09T15:03:50+00:00\",\"description\":\"Imaginea omului de v\u00e2nz\u0103ri carismatic, competitiv, care lucreaz\u0103 singur, este un cli\u0219eu perpetuat de filmele de la Hollywood. 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